Support

Lumoji is not on the app stores yet, but a real person reads every email. Tell us what you need and we will reply.

The fastest way to reach us is email.

Email us

Write to [email protected]. Include your app version, platform (iOS or Android) and language so we can help faster.

Feedback in the app

Once Lumoji is installed, use Settings > Feedback to report a problem, suggest a feature or send another note. The form goes to the same support team.

Before launch

There are no store listings or public downloads yet. To hear when Lumoji launches, email us with “launch updates” in the subject. We will send one short note.

Account and data

You can delete your account in Settings. Access ends immediately and data is purged after 30 days. If you cannot open the app, email us and we will help with the deletion.

Purchases and subscriptions

Nothing can be purchased before launch. After launch, purchases and subscriptions will be handled by the App Store or Google Play. Refunds and billing questions go through the store where you bought them.

Privacy questions

Read the Privacy Policy for what Lumoji stores and how encryption works. For anything else, email [email protected].