Delete your account
Last updated: 10 November 2026
You can delete your Lumoji account in the app. Deletion is permanent, so please read what happens first.
Cannot open the app? Email us and we will help.
Email supportDelete in the app
Open Lumoji, go to Settings > Account and choose Delete account. Type DELETE to confirm. You will be signed out and returned to the welcome screen.
What happens next
Access ends immediately. Data associated with your account is permanently purged after 30 days. You cannot undo deletion or recover the account afterwards.
What is deleted
Your device identity, profile name and emoji, messages and group membership associated with your account, push token and settings are deleted. Emoji you already sent may remain on recipients' devices, as with any messaging app.
What is not deleted
Purchase records are held by the App Store or Google Play under their own policies. Support emails you send us are kept until you ask us to delete them. Data may be retained longer where the law requires it.
Subscriptions
Deleting the app or your account does not cancel a store subscription. Cancel the optional supporter subscription in your App Store or Google Play account settings.
If you cannot open the app
Email [email protected] from the address associated with your account, if you have one, and tell us what happened. We may ask a few questions to verify the request before deleting anything.